Describe the function that failed
Give the complete model, serial number and fitted options. Identify whether the symptom affects sourcing, simulation, measurement or more than one mode. Include the selected value, unit, observed reading and exact error text from the existing record. For an AC function, include the selected frequency.
Mention whether an external amplifier, current coil, module or special lead was connected. Record any known overload, drop, liquid exposure or previous repair. Use existing observations and logs; do not recreate a suspected electrical fault. Leave the instrument assembled and set aside equipment with damaged terminals or insulation.
Agree assessment before parts or adjustment
RTS will review the model and reported condition before advising whether assessment, parts or a replacement option can be proposed. Give the contact who may approve an estimate. If initial readings are needed for your quality record, request them before any adjustment is authorised and recognise that a failed function may prevent a complete initial comparison.
A repaired output does not establish the performance of every other function. List the voltage, current, resistance or other checks required before the unit returns to reference work. Ask for the estimate to distinguish repair, adjustment and subsequent calibration so the approval covers the intended work.
Prepare the bench for the return
Keep the last approved settings and previous certificates with the equipment record. Identify which accessories will travel and which remain assigned to other instruments. Give the receiving engineer, return address and measurements they will review before releasing the calibrator to the bench.