Record the symptom and configuration
Give the model and serial number of the main unit and each pressure module involved. Include the pressure medium, normal operating interval and a description of the fault: failure to build pressure, pressure decay, unstable indication, an error message or loss of power. Send photographs of the nameplates and relevant message if available.
State when the fault appears and whether another module or known working accessory showed the same symptom during routine checks. Do not open a sealed module or attempt a higher pressure test to obtain more information for the enquiry. Existing observations are enough to begin a review.
Agree the repair assessment first
Report any suspected overpressure, liquid ingress, contamination or previous repair. Equipment used with a process fluid needs an appropriate condition declaration before it is accepted for transport or inspection. RTS will review the model, condition and service options before confirming whether an assessment can be undertaken.
The estimate should identify the proposed work, parts availability, charges and expected time. Approval of an assessment does not mean that every module can be repaired economically. Where a manufacturer repair is necessary, establish that route before agreeing the next step.
Specify the checks needed after repair
Restoring power or stopping a leak does not establish measurement performance. Include the functions and points that need calibration after repair, and ask for a record of the work completed. Keep an initial result where the unit’s condition makes one possible.
Arrange a workshop release
Tell us which accessories belong to the faulty unit and when the kit is next required. Keep detachable modules identified against the main unit. Obtain packing and receiving instructions before sending pressure equipment, including any requirements for the working medium.